CSM Flooring operates three showrooms: Greensboro, NC (4114 Spring Garden Street), Whitsett, NC – Hardwoods Unlimited (6909 Burlington Road, serving the Burlington area), and Wilmington, NC (5746 Oleander Drive). See all locations for directions and details.

Hours vary slightly by location. Greensboro is open Monday–Friday 9:00 AM–6:00 PM and Saturday 10:00 AM–3:00 PM. Whitsett is open Monday–Friday 8:30 AM–5:00 PM (closed weekends). Wilmington is open Monday–Friday 8:00 AM–5:00 PM and Saturday 10:00 AM–3:00 PM. Visit our locations page for current hours and phone numbers.

Yes. Our Whitsett, NC showroom, at 6909 Burlington Road, operates under the name Hardwoods Unlimited as part of CSM Flooring, serving Burlington and the surrounding Guilford and Alamance County communities. See the Whitsett/Hardwoods Unlimited location page and its customer reviews.

In addition to having a large in-stock product selection and access to a wide array of special-order, world-class flooring or tile products, CSM Flooring combines experienced guidance, dependable installation, and accountable service to Create Spaces that truly Matter. We put Others First, communicate clearly, and stay engaged from selection through completion. Learn more about us and meet the team.

Yes. We publish verified customer reviews for each showroom: Greensboro reviews, Wilmington reviews, and Hardwoods Unlimited (Whitsett/Burlington) reviews. You can also see all reviews on our main reviews page.

Laminate flooring uses a printed image layer over a dense fiberboard core and is a strong, budget-conscious option for low-moisture areas. LVP uses a rigid or flexible vinyl core, is generally more water-resistant, and holds up better in kitchens, bathrooms, and entryways. Our flooring consultants can compare laminate and LVP options for your specific rooms and lifestyle.

Yes. Several of our luxury vinyl and vinyl product lines are fully waterproof, making them a strong choice for bathrooms, laundry rooms, basements, and homes with pets or children. Ask a flooring consultant at any showroom to point you toward our current waterproof options, or select "Waterproof" as a product interest on our free estimate request form.

For pets and heavy foot traffic, we typically recommend waterproof LVP, scratch-resistant laminate, or a stain-resistant carpet fiber, depending on the room and your household's needs. Our sales team walks through your daily routine, pets, and traffic patterns before recommending a product, rather than steering every customer toward the same floor.

Yes. In addition to floor tile, we carry wall tile suited to tile showers, tub surrounds, and kitchen or bathroom backsplashes. Our installation team also handles the tile shower and backsplash installation itself, not just the product sale. See our floor tile and wall tile selections or ask about design assistance on our services page. Additionally, if you need help with the design, scope, and finishing of your tile shower or bath project, we’re more than happy to help move your project forward. It’s our Help-First value at work.

Yes. All three showrooms carry physical samples of our carpet, hardwood, LVP, laminate, and tile lines so you can see color, texture, and finish in person before committing. Visit any showroom during business hours, or schedule an appointment if you'd like dedicated one-on-one help.

Yes, hardwood refinishing (sand and finish) is one of our core services, ideal for homeowners who want to restore existing wood floors rather than replace them. You can select "Sand & Finish" as a service interest on our free estimate request, or ask about it when you visit a showroom.

Yes. Tile shower installation and kitchen or bathroom backsplashes are part of our regular installation work, alongside broader bathroom remodeling and refresh projects. Our consultants can help you choose tile from our floor and wall tile collections and coordinate the full installation.

Yes. We take on bathroom remodeling and refresh projects that include tile showers, wall tile, and flooring together, not just single-room floor replacement. Reach out through our contact page to discuss the scope of a bathroom project with a design consultant.

Timelines depend on the material, square footage, and any subfloor prep needed; a single room might be completed in a day, while a whole-home or commercial project can take longer. Your CSM Flooring consultant provides a project-specific timeline as part of your proposal after an in-home or on-site measure.

Furniture moving, old flooring removal, and site prep are typically coordinated as part of your installation plan; the specifics are confirmed in your proposal so there are no surprises on install day. Ask about these details when you request an estimate or speak with a showroom consultant.

Yes. Our commercial flooring division serves business owners, facility managers, and property managers with product recommendations, estimating, project coordination, and installation for offices, retail spaces, and other commercial properties.

Yes, senior-living and multi-unit residential properties are one of our core commercial customer groups, alongside property and facility managers who need consistent, durable flooring across multiple units. Learn more on our commercial flooring page or contact us to discuss an ongoing account relationship.

Yes. For builders, commercial accounts, and senior-living or property-management clients, we provide estimating, product selection, project coordination, scheduling, and ongoing support across multiple units or phases. Visit builder services or commercial flooring to start a conversation about scope and timeline.

Not necessarily, and that isn't our positioning. CSM Flooring focuses on the best overall value for the money: quality products, knowledgeable guidance, professional installation, and dependable service, rather than competing purely on the lowest sticker price. Many customers find that factoring in installation quality and long-term durability, our overall value is stronger than lower-quality, discount-only alternatives.

Yes, special financing is available, subject to credit approval, with minimum monthly payments required. See our financing page for current details, or ask a showroom consultant which options fit your project.

Pricing reflects the specific product, square footage, any subfloor prep or removal needed, and the scope of installation. Because every project is measured and scoped individually, we provide a detailed written proposal after a free in-home or on-site estimate rather than flat per-square-foot pricing online.

No, walk-ins are welcome at all three showrooms during business hours. Appointments are recommended if you want dedicated one-on-one time with a design consultant or need to schedule an in-home measure. See store hours and locations before you visit.

Our sales team reviews your project needs and budget, helps you select products, arranges an in-home or on-site measure when needed, and prepares a written proposal. Once you approve, we coordinate product ordering and installation and stay involved through project completion. Start the process with our free estimate form.

Yes, in-home or on-site measurements are arranged as needed once a consultant understands your project, so your proposal reflects accurate square footage and site conditions. Request this when you schedule a free estimate.

Yes. Our Whitsett showroom (operating as CSM’s Hardwoods Unlimited) at 6909 Burlington Road serves Whitsett, Burlington, and the surrounding Guilford and Alamance County communities. See the Whitsett location and Whitsett service area pages.

Yes. Our Wilmington showroom at 5746 Oleander Drive serves Wilmington and the surrounding New Hanover, Brunswick, and Pender County communities, including Wrightsville Beach, Landfall, Porters Neck, Figure Eight Island, Hampstead, Leland, and Carolina Beach. See our Wilmington location and Wilmington service area pages.

Contact your nearest CSM Flooring location to ask whether we can serve your area; builder, commercial, and property-management clients in particular often work with us across a wider region than our standard residential service areas. Use our contact page to reach the right team.

Warranty coverage depends on the specific manufacturer and product line you choose. Your flooring consultant will go over the applicable manufacturer's warranty at the time of purchase so you know exactly what's covered before installation begins. In addition to product warranties, CSM Flooring offers a one-year labor warranty on all installations.

You can reach us through our contact page, by calling your nearest showroom directly (see all locations for numbers), or by submitting a free estimate request online.