About CSM Flooring


Get to know your Wilmington & Greensboro area flooring experts

Flooring design professionals in the Wilmington & Greensboro area - CSM Flooring

Putting customers first

Since 1977, we have assisted customers to select and install beautiful floors and tile. We treat our customers like Our CSM Family and we work daily to take great care of them. In every phase, from product selection to installation and follow-on service, our goal is to ensure your experience with us is positive - and that you love your CSM Flooring!

Our success secret lies in the people that make up our team and the motivations we have in common.

It is our daily goal to continually add to our CSM Family of highly-satisfied customers by providing them with excellent products, outstanding workmanship, and remarkable service. So, at the end of each day, if our customers aren’t happy, we’re not happy.

Our core values also guide us as individuals and as a company. These are:

  • Service first - We put our customers first and genuinely enjoy helping others ahead of ourselves.
  • Do the right thing - Integrity is more than just a word to us. We do what we say and consider trust more valuable than profit.
  • Quality - Excellence is our company and personal signature. We expect the best of ourselves and all who represent us.
  • Teamwork - We look out for one another, keeping things positive and communicating respectfully.
  • Passion - We are self-driven go-getters and work hard because it's who we are. We enjoy what we do, and it shows.

Our rich history

Truth be told, as a family business, from the very beginning we have been committed to providing customers with great products and a great overall experience.

A.C. Jordan opened Carpet Super Mart with his wife Mildred in April of 1977, having already been in the flooring business for many years. The Jordans believed there was a need in the Triad for better service than other retailers were offering and, as it turns out, they were right. The business grew quickly and, in time, was passed on to their children.

In March of 2018, after more than forty years of outstanding success, the Jordan family retired to leave their flooring business legacy to Dr. Mark Watson, a like-minded entrepreneur. Dr. Watson appreciated Carpet Super Mart's rich history and desired to build on it, but was also acutely aware that most potential customers did not appreciate that Carpet Super Mart did more than just carpet. So, in January 2020, the business was renamed according to its initials to become C.S.M. Flooring, Inc.

And though our brand has changed to better reflect all that we offer, we remain focused on taking care of each and every customer that walks through our showroom door, offering humble service, quality workmanship, and of course, beautiful floors and tile.
Learn more about the flooring professionals in the Wilmington & Greensboro area - CSM Flooring

Our mission & values

We credit our mission and values for attracting and keeping the right people and the right mindset to take special care of our customers each and every day.

It is our daily goal to earn and keep as many highly-satisfied customers as possible by providing them with outstanding products, workmanship, and service. So, at the end of each day, if our customers aren’t happy, we’re not happy.

But there’s more than just a goal to drive us. Our core values guide us as individuals and as a company. It’s how we operate and it’s important that our customers know it.

CSM Flooring’s core values are:

  • Service - We place others above ourselves. Because helping others is the key to great relationships.
  • Quality - We are masters of our craft. Expecting our work to last and be enjoyed for years to come.
  • Drive - We work hard because we care. Hard work and tenacity get things done; also mastery is a constant pursuit.
  • Respect - We live above the line. Because courtesy, candor, and integrity are not as common as they should be.

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